Omni Property Managers Privacy Policy  

Introduction

This Privacy Policy outlines Omni Property Managers ("we," "our," or "the Company") practices with respect to information collected from users who access our website at https://www.omnipropertymanagers.com ("Site") or otherwise share personal information with us (collectively, "Users").

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject, including but not limited to real estate regulations, tenant law, and tax obligations.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

  •     Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information which relates to your activity through the Site.

  •     Registration Information: When you register on our Site, you may be asked to provide certain details such as your full name, email address, physical address, and phone number.

  •     Payment Information: If you make a payment through our Site, we collect payment details, such as billing address, credit card or bank account information, and transaction history.

  •     Property Information: Information related to properties you own, lease, or manage, including address, tenancy details, and lease agreements.

  •     Communication Data: When you contact us or submit inquiries, we collect information such as your name, email address, phone number, and the content of your communications.

  •     Tenant or Landlord Applications: If you apply for tenancy or property management services, we may collect additional information such as Social Security Number, employment details, income verification, and references.

    How do we receive information about you?

    We receive your Personal Information from various sources:
    • When you voluntarily provide us your personal details in order to register on our Site;
    • When you use or access our Site in connection with your use of our services;
    • From third party providers, services and public registers (for example, traffic analytics vendors).

    What information we collect?

    We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

    We may use the information for the following purposes:

    • Communicating with you: Sending you notices regarding our services, providing technical support, and responding to customer service issues.

    • Service Updates: Keeping you informed of our latest updates, features, and offerings.

    • Advertisements: Serving you relevant advertisements when you use our Site (see more under "Advertisements").

    • Marketing: Promoting our services, websites, and products through email campaigns, newsletters, or other marketing channels (see more under "Marketing").

    • Improving the Site: Conducting statistical and analytical analysis to optimize the Site’s functionality and user experience.

    • Account Management: Managing your account, processing payments, and facilitating property management services.

    • Legal Compliance: Ensuring compliance with applicable legal and regulatory requirements.

    In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

    We may share Personal Information with trusted third-party providers, who may be located in different jurisdictions, for purposes such as:

    • Hosting and Operating: Hosting and managing our Site and its functionalities.

    • Providing Services: Offering personalized services, such as tailored property recommendations and account-specific features.

    • Storage and Processing: Storing and processing information on our behalf in secure environments.

    • Advertisement Assistance: Serving relevant ads, evaluating the success of our advertising campaigns, and retargeting Users with customized ads.

    • Marketing Offers: Sending promotional materials and exclusive offers related to our services.

    • Research and Analytics: Conducting research, diagnostics, and analytics to improve services and Site functionality.

    We may also disclose information if we have a good faith belief that such disclosure is helpful or reasonably necessary to:

    • Comply with applicable laws, regulations, legal processes, or governmental requests.

    • Enforce our policies and agreements, including investigating potential violations.

    • Detect, prevent, or address illegal activities, suspected fraud, or security threats.

    • Protect our rights, property, or safety, or that of our Users, yourself, or third parties.

    • Collaborate with law enforcement agencies when necessary.

    • Defend against legal claims, establish legal rights, or prevent harm in urgent situations.

    By using our Site and services, you agree to the use and sharing of your information as outlined in this Privacy Policy.

    User Rights

    You may request to:

    • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.

    • Receive a copy of personal information you directly provided to us in a structured, commonly used, and machine-readable format.

    • Request rectification of your personal information that is in our control.

    • Request erasure of your personal information.

    • Object to the processing of personal information by us.

    • Request to restrict processing of your personal information by us.

    • Lodge a complaint with a supervisory authority.

    However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

    If you wish to exercise any of the aforementioned rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

    Data Protection Officer
    Omni Property Managers
    Email: support@omnipropertymanagers.com
    Phone: (248) 607-0151
    Address: 31912 Mound Rd, Warren, MI 48092

    Retention

    We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

    We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

    Cookies

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

    Third party collection of information

    Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

    This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

    How do we safeguard your information?

    We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, and to prevent unauthorized access, use, or disclosure. These measures include secure servers, encryption, firewalls, and regular monitoring of our systems for vulnerabilities or breaches. Additionally, we require any third-party service providers or partners handling your information to comply with similar security standards and requirements, as outlined in this Privacy Policy. Although we take reasonable steps to safeguard your information, no security system is entirely foolproof. Therefore, we cannot be held responsible for the acts of those who gain unauthorized access to or abuse our Site, and we make no warranty, express, implied, or otherwise, that we can completely prevent such access or misuse.

    Transfer of data outside the EEA 

    Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

    10DLC Compliance & SMS Communication

    Omni Property Managers complies with 10DLC (10-Digit Long Code) regulations for business SMS communications to ensure message deliverability and adherence to industry standards set by mobile carriers.

    • Consent & Opt-In: By providing your phone number and opting in to receive SMS communications from us, you consent to receive transactional and promotional messages related to our services, property updates, and account notifications.

    • Message Frequency: The number of messages you receive may vary based on service updates, alerts, or user inquires. Standard message and data rates may apply.

    • Opt-Out & Unsubscribe: You can opt-out at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications except for necessary account-related notifications.

    • Help & Support: If you need assistance, reply HELP or contact us at support@omnipropertymanagers.com or (248) 607-0151.

    • Data Privacy & Security: We do not share your phone number with third parties for marketing purposes. Your contact information is used solely for the purposes stated in this Privacy Policy.

    By using our services and providing your phone number, you acknowledge and agree to these 10DLC-compliant SMS communication practices.


    Advertisements

    We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information regarding your use of the Services to serve advertisements tailored to your interests (e.g., by placing third-party cookies on your web browser).

    You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about these practices and your options for opting out of personalized advertisements, please visit their respective websites.

    Marketing

    We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  

    Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

    Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

    Corporate transaction

    We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

    Minors

    We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support@omnipropertymanagers.com.

    Updates or amendments to this Privacy Policy

    We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

    How to contact us

    If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at support@omnipropertymanagers.com.
    Last Modified February 1, 2025
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